If you place your order before 11 a.m. on a weekday, we always try to send it out the same day, provided that the product you have ordered is in stock. If your product is out of stock, the delivery time is normally 5-8 days, but it can also take longer. In such cases, you will be notified.
All orders are sent trackably with Postnord.
At Klockeriet.se you always have free shipping on your order within Sweden.
When you receive your order, it is important to check that you have received the correct product/s and that it/they are error-free. If something is not right, contact us within 48 hours at email@example.com with pictures and a description of the error.
Back listed products
Some products can sometimes run out even with our suppliers, which means the delivery time can be longer. You will then be notified of it.
When you shop at Klockeriet.se, you always have 60 days to purchase your order. In order for open purchase to apply, the seal must remain on the product and it must be unused and in new condition. This also applies to the box, the watch box and any accessories.
Email us at firstname.lastname@example.org for return handling. You as a customer are responsible for the shipping cost (SEK 100 which is deducted from your refund), we provide you with a return label.
If you wish to change your product to another, it is made easier by placing a new order for the product you want. Then email us at email@example.com and we will help you with the return of your previous order.
Once we have received and confirmed your return, your order will be refunded.
If you have selected selected invoice or partial payment via Klarna, the invoice will be removed. If you have already paid the invoice, you will receive an email from Klarna with a form to be filled in, where you can indicate to which account the return should be made. It can then take approx. 1-10 banking days before the money comes back to your account.
If you have paid by card, the money will be returned to the same card that was used for the purchase. It can then take approx. 1-10 banking days before the money comes back to your card. In case of problems, that e.g. the card that was used is no longer active, so a form is sent out instead, as when purchasing with an invoice.